Visit our Highrise Integration page at for a video demo. The ticket will be assigned to the agent (you) who answered the call and opened in the agent's (your) portal Now, all inbound calls will auto-generate a ticket with caller identification info. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.ĥ. Enter your Zendesk URL, Zendesk Email Account, Zendesk API token in the appropriate fields. Select the Applications Integrations dropdown and choose Zendesk Integration.ģ. Or, right click on the Call Assistant icon in the top right hand corner of your browser and select 'Options')Ģ. (In Chrome, select Window > Extensions > Find OnSIP Call Assistant > Options. If you have a Zendesk account, go back to the Options menu. OnSIP Call Assistant with Zendesk Instructions:ġ. Now, all calls with Highrise contacts will be auto-logged as a note in the contact’s profile. Once you have entered the appropriate fields, click Save.ĥ.

Select your timezone from the dropdown.Ĥ. OnSIP provides powerfully simple unified communication services to more than. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.ģ. IBM App Connect in 2022 by cost, reviews, features, integrations, and more. Enter your Highrise domain and API Key in the appropriate fields.

(In Chrome, select Window > Extensions > Options)Ģ. If you have a Highrise account, go back to the Options menu. OnSIP also provides call center applications like Smart Queues, a solution that enables queue supervisors to gain real-time insights into their call center activities. OnSIP Call Assistant with Highrise Instructions:ġ. Recently, the company launched a Slack integration in the OnSIP app, adding to a list of integrations that include: Zendesk, Highrise, Salesforce, Chrome, Google Analytics, and more. A phone number link will be easily recognizable by the phone icon, which will appear when you hover your mouse over it. After installing the extension, all phone numbers on the pages you visit will be converted into links, which will initiate a phone call when you click them. Otherwise, you will not receive Caller ID popups.Ħ. At the top of the browser, confirm to allow browser pop-up notifications. In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the 'Settings' page where you can enter your SIP address and password.ĥ. Single-click on the extension's icon to toggle the extension ON or OFFĤ. You must be an OnSIP (customer to use this plugin.ģ. Highrise Integration: Auto logs calls with your Highrise contactsġ. Zendesk Integration: Auto generates tickets with enhanced caller IDĤ. Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable)ģ. Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant callĢ. To use this plugin, you MUST be an OnSIP CUSTOMER.ġ. If you are a Highrise user, keep track of communications with auto-call logging in Highrise.

Zendesk users can take advantage of automatic ticket generation with caller identifying information. This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. Plus, users can block contacts, restricting nuisance and unwanted interactions.OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration. OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails. OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more.

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